Frequently Asked Questions

Frequently Asked Questions

How much notice do you need?

Availability varies by product and date. For date-specific orders or larger quantities, contact Bonnie before ordering so availability can be confirmed.

Do you offer collection or delivery?

Choose free collection from 23 Briercliffe Road, Burnley, BB10 1XH at checkout. Please wait for your ready-for-collection confirmation before travelling. The £15 minimum applies to local delivery only.

Local delivery is available to eligible addresses within 5 miles of the bakery: £3.50 within 3 miles, or £5 over 3 miles and up to 5 miles, with a £15 minimum delivery order. Enter your address at checkout to check availability and the final charge. We do not offer postal or national shipping.

See delivery, collection and opening hours.

Can I request a specific product or flavour?

The available range changes. If you have a question about a flavour, quantity or current availability, contact Bonnie before ordering.

What about allergens?

Allergen information varies by product. Contact Bonnie before ordering if you have an allergy or dietary requirement, and do not place the order until suitability has been confirmed.

How should I store my order?

Storage guidance depends on the product and will be provided with your order. Contact Bonnie before ordering if you need product-specific guidance.